Start with the closed files.
Review the final shop bill, carrier estimate and supplements, payment records, and any adjustments.
For independent collision shops in Massachusetts
You handle
the repairs.
We help you account
for the money.
Motorwright reviews closed repair files to check whether the final shop bill, carrier paperwork, and actual payments line up.
A synthetic example. No login or shop files needed.
A file, brought into focusSynthetic sample
Repair order 1048
Final shop bill$8,400
Carrier scope, including supplement$8,150
Recorded carrier + customer receipts$7,850
Difference to explain$550
Two questions to follow up.
An exception is not automatically money owed.
See the records behind the numbers
The repair is finished.
Does the money
reconcile?
Make the differences explainable.
Trace amounts to their source. Separate scope differences, payment questions, and missing evidence.
Choose the next useful action.
Review the findings with the owner: what needs a record, a correction, or follow-up, and what the shop can improve.
A paid starting point
The founding audit.
A focused review of six months of historical closed repair orders.
$3,000 one-time
$1,000 to start · $2,000 on completion
Scope and timing agreed before the deposit.
Founding cohort: first five shops.
Ask Bobby about current availability.
What the engagement includes
- Up to 250 closed ROs screened
- Every flagged file with complete records reconciled within that scope
- One closing review of findings, next steps, and process changes
- RO-level findings and process corrections
- A customer-ready packet when insurance follow-up is appropriate
- A recommendation on whether to continue
Six months describes the historical lookback. Delivery timing is agreed before the engagement begins.
We complete the agreed work and correct missing or inaccurate work at no additional service charge. Read our completion commitment and cancellation terms.
A discrepancy may reflect an adjustment or missing evidence. Findings do not promise collection or recovery.
From finding to customer follow-up
A clear packet.
A straightforward handoff.
When a finding needs insurance follow-up, Motorwright organizes the records and questions for the shop to review with its customer. The customer can send the packet to the insurer handling the claim, or direct the shop to follow up where appropriate.
The packet explains what needs clarification. It does not establish that the customer owes the difference.
The shop checks the facts.
Confirm the repair order, claim, final bill, carrier paperwork, payments, and prior correspondence. Resolve missing records and posting errors first.
We prepare the customer’s packet.
A short cover message, a plain-language findings summary, source references, and an organized set of supporting records.
The customer directs the follow-up.
Review the message and records, then send them through the existing claim email or upload portal. Where appropriate, the customer can ask the shop to follow up directly. Keep a copy and the submission confirmation.
Start with one understandable file
See what a useful finding looks like.
Open the sample, follow the evidence, and see the next question to ask.
Walk through RO 1048